FAQ and Support

 

Registration / Login

How do I use the same account on multiple devices?

Use the ALREADY REGISTERED? option in Apper to retrieve your account settings and data on the other device.

I did not receive any emails from iGenapps.

There could be two reasons. The emails ended up in your Spam or Junk mail folder or a wrong address was used.

I forgot my password

Select ALREADY REGISTERED?, and the FORGOT USER/ PASSWORD? option.

I want to change my email address with iGenApps.

You can change your email by making in a request to our support service

Why do I need an account for using Apper and iGenApps?

You need an account so we can link your user generated content like images and apps to you.

Subscription

How can I cancel my subscription?

You can cancel your subscription at any time.

How can I Subscribe?

You can subscribe in Apper through the services section located in the App Menu.

I subscribed but I did not receive my native preview App

Please check if you email is correct and that your App is published

I subscribed but my app link is not working

Please check if your app is published

What is a Native Preview App?

This is a preview to experience how your app would feel and work when converted to native

Why do I need a Subscription?

By subscribing you will keep your app published and gain benefits.

App Publishing

App not updating and caching issues

Make sure your App is subscribed and that the trial is not expired. You will receive a mail about that when trying to publish. If an App does not show the latest updates when opening please open this topic for options

Can I get a Native App with iGenApps Apper?

Yes you can. We have premium publishing services for native Apps, and a Native Preview if you subscribe.

How can I see my App stats?

To see your app stats swipe your app row to the right and touch the chart icon.

How do I publish or preview my App?

You can publish and preview your app by using the Publish / Update / Preview option in the menu screen. Or by touching on your App in the Apps lists.

How do I share my App?

To share your App swipe your app row in the app list to the right.

Where do I find my App?

You can find your app on your app Link by default.

App Store Submission

How can I put my app in an App Store?

You can request an Apple App Store or Google Play Store submission through the Services option in Apper.

What is a native format?

A Native application (native app) is an application program that has been developed for use on a particular platform or device.

App Creation

Does my App work on multiple devices?

Yes it does. By default all iGenApps apps work on Apple iDevices, Android tablets and mobiles and Windows devices.

External websites and Third party services

You can add External websites and Third party services via the Website Action. This makes the content run inside your app.

How do I add a YouTube video?

You can Add a YouTube video to your App by using the YouTube Video Player Screen. It requires a video ID.

How do I create an App with Apper?

Install Apper on your device and follow the 5 steps.

How do I delete my App?

To delete your app swipe you app row in the App lists to the left.

How to use Social Feeds in Apper?

Apper support various popular social platforms like Facebook, Twitter, YouTube and Instagram.

in App Purchases

Will my subscription still works on other devices?

Yes, it does. App subscriptions are connected to your iGenapps account. Once you sign in with any device, it will detect what apps you have subscribed.

App Community

My app does not show in App community.

The app community selects apps based on some requirements. Apps must be subscribed and have no "test" or "demo" in the name.

Web App Installation and Loading

Can I skip the add 2 home or splash screen in my App?

Yes you can. You can use a special link for that.

Chrome Updates and Benefits

On 23rd of August 2017 the latest Chrome version for Android started rolling out an improved experience for add to home screen. This update is fully supported by Apper and iGenApps now. We have an updated URL structure with https://[appid].igenapps.com and updated our scripts to have a version check for apps which stay in memory. Read the full article if you have caching issue

Does my web app support https and http2?

Yes it does. All requests go via http2. The web apps support https as a default now.

How do install or load my web app?

Your generated web apps can be added to your home screen and work like a native app. Just follow the instructions offered in the add to home screen.

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